Frequently Asked Support Questions

As of 01/01/2020 – NinjaTrader 7 products are no longer being Sold or Updated!

Existing Customers download previously purchased products from your “MyAccount” page.
Simply log into website and you will be automatically redirected to your “MyAccount” page.

Please Consider Upgrading to NinjaTrader 8:

Note: NT7 and NT8 are completely separate and different products…
No NT7 script.. mine or not.. will work with NT8..
All NT8 products had to be re-written from scratch…
This is why platform versions are not interchangeable,
and also why free updates were not possible…

A second machine id registration is allowed, as long as:
Both computers are owned and operated by only yourself..

Same registration process is required for second machine:
Please follow step by step procedure outlined in link below:

www.htech.net/nt8mid/

Also Please add an additional note to message: “Second Computer”

Keep an eye on your Control Center “Log Tab” after Starting NinjaTrader 8..
All products log their status, version number, and Update Availability..

Manual Step by Step procedures are outlined in your NT8ReadMe1st.pdf..

Discounts for purchasing multiple products at same time/one purchase is possible!
But my products are very reasonably priced! so I might not be able to offer much..
Would be very dependent on how many and which products, but never hurts to ask!

Click Here for Current Specials

NT8ReadMe1st.pdf is downloadable with your product(s) on your “MyAccount” page.
(Support Document that contains step by step procedures for most support issues)

Each Individual Product Page has a “Video” Tab: Click Here for Sample:
Under “Video”: A full product demonstration of all features and settings can be viewed.

Also, from any page on the website… Hover over “Support” in the main top menu..
All available product demonstration video’s can be viewed from dropdown menu..

If you prefer, All Demonstration video’s can also be watched on YouTube..
https://www.youtube.com/user/Edge358

Your purchased product(s) will be immediately available to download after payment!
Once payment processed, you will be automatically re-directed to your “MyAccount” page.
From “MyAccount” page click “Downloads” and you’ll see all available product downloads.

NT8ReadMe1st.pdf is downloadable with your product(s) on your “MyAccount” page.
My support document containing step by step procedures needed for most support issues.

All products must be registered to a specific machine id, and will Not Work until processed.
Within 24hrs of Purchase, You will be sent an emailed containing all required information.
Please save this email, as this information will be needed for future updates/installs.

Please Do Not Install until you have received this registration email/information!

On Occasion, Keep an eye on your Control Center “Log Tab” after starting NinjaTrader.
All products log their status, version number, and whether an update is available!

Each Individual Product Page has a “Revisions” Tab: Click Here for Sample:
Under “Revisions”: Feature Updates, Release Dates, and required NT8 version are tracked.

Click Here for Latest Revisions of All Products

When Update Available, Login and you’ll be automatically redirected to “MyAccount” page.
From “MyAccount” page, click “Downloads” and you’ll see all available product downloads..
Right Click each available downloadable file, select “Save As”, save to folder of choice..

Step by Step procedures are outlined in your NT8ReadMe1st.pdf..

Your Purchase Includes: A Lifetime Product License w/1yr Free Upgrades and Support

1 year of Free Updates and Support are provided with All Product Purchases!
Free updates are downloadable on your “MyAccount” page for one year from purchase.
The last version released prior to that year is yours to use for as long as NT8 is supported.

Each Individual Product Page has a “Revisions” Tab: Click Here for Sample:
Under “Revisions”: Feature Updates, Release Dates, and required NT8 version are tracked.

Click Here for Latest Revisions of All Products

Website currently has issue! after one year expiration, it removes all download access…
My Apologies, looking for solution, but having difficulties as seems built into framework..
Regretfully, until I resolve this issue, I have to manually provide your version if needed..

I do offer an additional year of free updates and support for a nominal cost..
(but by no means is this required!)

Click Here for Single Product Updates 49.99 (One Product)
Click Here for Multiple Product Updates 99.99 (Unlimited Products)

Any Existing Customer purchasing Any New Product, Also Receives
1yr free update extension on any/all existing products as well.

Again, by no means is this required!!!

Your existing version should continue to work for as long as NT8 is supported!
If by chance NT changes something internally that breaks product from working,
(A Fix for that specific issue only will be provided)

The Update Service is only available for one year from product download expiration!
Update Service Not Available Unless purchased prior to 2yrs from original purchase.

Free Trials involve an incredible amount of time and support!
Regretfully, spare time seems to be an extremely scares commodity!
As an Alternative, I do offer a monthly subscription service as a
Low Risk Means to Test For Yourself, before you Purchase!!

From any page on the website… Hover over “Products” in the main top menu..
Far right column “NT8 Subscriptions” is list of all currently available products..

Click Here to view DrawBar Ultimate Subscription Offer

Any Time in the First 30 Days! “You Like What You See”! “Would Like to Purchase”!
Your Initial Subscription Fee Will Be Discounted from the price of the Product!!

If at Any Time, for Whatever Reason.. You’d rather not continue or purchase..
No Worries! Just cancel the subscription, uninstall the product when it expires,
and all your out is a small nominal fee to help cover my time and support..

I believe this to be a fair compromise.. I don’t end up wasting my time!
and You Never Spend a lot of money (not that my products are expensive)
on something you might end up not wanting after all..

If Multiple Products Purchased, It’s recommended to install/update all products at once..

All products must be registered to a specific machine id, and will Not Work until processed.
Within 24hrs of Purchase, You will be sent an emailed containing all required information..
Please save this email, as this information will be needed for future updates/installs..

Please Do Not Install until you have received this registration email/information!

Your Product Installation Password was/is provided in your Original Registration Email..
Within 24hrs of Purchase, You will be sent an emailed containing all required information..
Please save this email, you will need this information for future updates/installs..

If Multiple Products Purchased, It’s recommended to install/update all products at once..

Updates Are Easy! Just download the latest product update from your MyAccount page.
Close all versions of NinjaTrader.. double click downloaded update file to install..
Follow prompts using same password provided in your original registration email..
Restart NT8 and all your charts will now be automatically using the new version..

Step by step instructions are outlined in your NT8ReadMe1st.pdf..

Before reporting any issues, Please read/refer to your NT8ReadMe1st.pdf

Step by step instructions are outlined in your NT8ReadMe1st.pdf..
Second page, last section: Reporting an Error/Issue/Problem:
Couple screen shots I request that greatly help identify any issues..

Please send email to Support explaining situation, along with pics/links requested,
and we will do our very best to help resolve your issue as quickly as possible!

1.) The first thing to check is that your NinjaTrader Machine ID has not changed!

Have you Changed Machines? Upgraded Ninjatrader and/or Windows? Installed
New Hardware?  Had a Recent Crash? All of these things (and many more)
can cause your machine id to change and/or create issues with any software.

2.) The next thing to check is errors in your Control Center Log Tab!

Step by step instructions are outlined in your NT8ReadMe1st.pdf..
Second page, last couple sections: Checking/Reporting an Error/Issue/Problem:
Couple screen shots I request that will greatly help in identify any issues..

Please send email to Support explaining situation, along with pics/links requested,
and we will do our very best to help resolve your issue as quickly as possible!

Please send an email to Support requesting a machine id change.. Sample email:

Subject: Machine ID Change Request

(In Email Message, Please Provide the following Information)

Name: Customer Name
Email: Customer Email
Product: Purchased Product

Please replace the following Old Machine ID with this New Machine ID:
OLD Machine ID : 7936A5960586A1F083A27064FA647B24
NEW Machine ID : 2K5D76H7294693F8753A21D1349ABD02

Click Here for Instructions on Obtaining your NinjaTrader 8 Machine ID

https://ninjatrader.com/support/helpGuides/nt8/

https://ninjatrader.com/support/helpGuides/nt8/?video_library.htm

Please send an email to Support requesting a machine id change.. Sample email:

Subject: Machine ID Change Request

(In Email Message, Please Provide the following Information)

Name: Customer Name
Email: Customer Email
Product: Purchased Product

Please replace the following Old Machine ID with this New Machine ID:
OLD Machine ID : 7936A5960586A1F083A27064FA647B24
NEW Machine ID : 2K5D76H7294693F8753A21D1349ABD02

Click Here for Instructions on Obtaining your NinjaTrader 8 Machine ID

Volume Profile Orderflow is my only product that requires Tick or Tick Replay!

Many of my products might allow using tick data by choice.. but in most cases..
For Best Efficiency vs Accuracy.. one minute data is used for all calculations..

While tick data is a bit more accurate, it also requires much more resources..
Have you ever tried loading months of tick data on a chart? Doesn’t work well!

In all my testing.. using one min data instead is very very close in accuracy,
but also doesn’t require near the overhead.. making it the much better choice..
(imo) when it comes to accuracy vs efficiency vs possible chart lag/response..

Plus it allows maintaining the same plotted values across any chart you use!
Every Product I sell.. will have the same values plotted across every chart!
(what ever the bar type, chart type, period, candlestick, and/or whatever!)

VP Composite

Displays a volume histogram on either side of your chart, for a desired period of time.
Between any two dates, start and end.. usually a day from the past to the current bar
for a real time developing histogram of volume from a selected start date to present..

VPComposite

VP Sessions

Displays a profile for whatever type of session you select. Seven Sessions Types Available
(Daily, Weekly, Monthly, Yearly, Contract, etc.. (for instance below are both daily and weekly)

07.25.2017-10.19.58
07.25.2017-10.20.08

VP Dynamics

A manual drawing tool! Allows you to manually draw a profile anywhere you choose..
Simply click once to start and click again to end..

VPDynamic

VP Composite, Dynamics, and Sessions have choice between volume (VPO) or time (TPO)

When using TPO: time of bar you want tpo’s based on must also be chosen. (default 30min)
When using VPO: default calculations based on 1min data, for best accuracy vs efficiency.

While tick data is a bit more accurate, it also requires much more resources.
In all my testing.. using one min data instead is very very close in accuracy,
but also doesn’t require near the overhead.. making it the much better choice
(imo) when it comes to accuracy vs efficiency vs possible chart lag/response..

The histo currently doesn’t use letters.. the same style histo is used for both vpo/tpo.
Testing alternatives, but rendering all those letters seems a bit resource intensive..